Important Notes & Terms of Service

1. Our Role and Scope of Service

Right Pathway provides Recognition of Prior Learning pathway guidance, preliminary eligibility support, evidence preparation and administrative facilitation services across Australia. Right Pathway is not a Registered Training Organisation (RTO) and does not make formal competency decisions.

The relevant partner RTO retains authority over enrolment, evidence requirements, assessment methods, requests for further evidence, competency decisions and certification. A qualification or statement of attainment can only be issued by the relevant RTO where all applicable requirements have been met.

2. Fees and Free Services

Free eligibility assessment: There is no charge for Right Pathway’s initial review of the candidate’s stated experience and available documents. This preliminary review is not a formal RTO assessment and does not guarantee eligibility or competency.

Paid services: If the candidate chooses to proceed, Right Pathway will confirm the applicable service scope, fees, payment schedule and known third-party arrangements before paid work begins.

The candidate should review the applicable quotation, invoice and accepted service terms. Payment of a deposit or service fee authorises Right Pathway to commence the agreed evidence preparation, portfolio organisation, administration or RTO facilitation services.

Begin with the  free RPL eligibility assessment .

3. Cancellation and Refund Policy

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

A refund may be approved where:

• Right Pathway cannot provide the material facilitation service described in the accepted agreement.
• The candidate has been overcharged because of a confirmed billing error.
• A major service failure occurs and a refund or cancellation right applies under Australian Consumer Law.
• A candidate-specific written refund guarantee has been triggered and all stated conditions are satisfied.

Unless required by law or provided under the accepted written terms, refunds are generally not available for:

• Change of mind after services have commenced.
• Financial hardship or changed personal circumstances.
• Voluntary withdrawal or abandonment of the process.
• Failure to provide authentic, sufficient or requested evidence within the required timeframe.
• Failure to participate in interviews, observations or other RTO assessment requirements.
• Rejection by an employer, licensing authority, migration authority or another external organisation.
• An adverse outcome caused by false, altered, misleading or unverifiable information.

4. Qualification Continuity Support Plan

The Qualification Continuity Support Plan is an optional contractual support service offered by Right Pathway for a separate $250 plan fee, unless a different amount is disclosed and accepted in writing before payment.

The plan is intended to provide continuity assistance when a specified partner RTO disruption affects the candidate’s RPL pathway or an issued qualification during the applicable plan period.

Plan period

• The plan period starts when Right Pathway receives the applicable plan fee and confirms the candidate’s participation in writing.
• The plan continues during the candidate’s applicable RPL process.
• If a qualification is issued, the plan period ends exactly 24 months after the issue date recorded on the qualification or certification documentation.
• The event giving rise to a support request must occur during the applicable plan period.
• The plan does not renew automatically and cannot extend beyond the stated 24-month post-issuance period.

Eligible provider disruption events

Subject to verification and all accepted plan terms, an eligible provider disruption may arise where:

• The assessing partner RTO permanently ceases operating before completing the candidate’s assessment.
• The partner RTO’s registration is cancelled, revoked or otherwise removed so that it cannot lawfully complete the applicable qualification pathway.
• During the 24-month post-issuance plan period, an issued qualification is formally cancelled or invalidated by the issuing RTO or applicable regulator solely because of substantiated RTO misconduct, serious regulatory non-compliance or an invalid certification process not caused or contributed to by the candidate.

Available continuity assistance

If Right Pathway approves a support request, it will first attempt to arrange a suitable transfer, reassessment or replacement pathway through another appropriately registered provider.

The availability of a replacement pathway depends on the current status of the qualification, provider availability, evidence currency, regulatory requirements and the replacement RTO’s independent enrolment and assessment requirements.

• Right Pathway will not charge an additional facilitation fee for an approved replacement-pathway process.
• The replacement RTO may require updated evidence, verification, interviews, practical assessment or gap assessment.
• Right Pathway cannot compel another RTO to accept a candidate, prior assessment, evidence portfolio or previously completed work.
• If no suitable alternative provider is reasonably available for the same qualification, a contractual refund equal to 70% of eligible qualification pathway fees paid may apply, subject to the accepted plan terms.
• The plan fee is non-refundable after the plan starts, except where otherwise required by Australian Consumer Law.

What the plan does not include

The Qualification Continuity Support Plan does not apply to:

• Change of mind, financial hardship, relocation, illness, employment changes or other personal circumstances.
• Voluntary withdrawal, abandonment or unreasonable delay by the candidate.
• Failure to provide required evidence or complete assessment requirements.
• A finding by an RTO that the candidate is not yet competent.
• False, altered, misleading, purchased, plagiarised or unverifiable evidence.
• Qualification cancellation or regulatory action caused or contributed to by the candidate.
• Changes to migration, employment, occupational licensing or skills-assessment requirements.
• An employer, authority or other organisation declining to accept an otherwise valid qualification.
• Normal training-product updates or supersession that do not invalidate a qualification already issued.
• Events occurring after the plan period has ended.

How to submit a support request

The participant must notify Right Pathway in writing within 30 calendar days after becoming aware, or when they reasonably should have become aware, of an alleged eligible provider disruption.

The support request should include available correspondence from the RTO, regulator or other relevant authority. Right Pathway may request additional information reasonably required to verify:

• The provider disruption.
• The candidate’s qualification or assessment status.
• The candidate’s compliance with the plan terms.
• The availability of a suitable replacement pathway.

A support request is not automatically approved merely because an RTO changes ownership, temporarily suspends a service, changes personnel or stops accepting new candidates.

5. Assessment, Licensing, Migration and Employment Outcomes

Right Pathway cannot guarantee a favourable assessment or qualification outcome. The relevant partner RTO independently assesses whether the candidate’s evidence satisfies the applicable training-product and assessment requirements.

A nationally recognised qualification does not automatically provide an occupational licence, migration outcome, employment entitlement, promotion or salary increase. External requirements vary by occupation, employer, authority, state and territory and may change without notice.

Candidates should confirm their intended external outcome with the relevant licensing authority, employer, skills-assessing authority, government agency or appropriately registered migration professional before proceeding.

6. Candidate Responsibilities

Candidates must provide complete, authentic, current and verifiable information. Candidates must respond to reasonable requests, participate in required assessment activities and promptly disclose information that may affect eligibility or evidence reliability.

The partner RTO may require interviews, practical demonstrations, workplace verification, third-party reports, gap assessment or additional evidence. A preliminary indication from Right Pathway does not prevent the RTO from applying lawful and academically appropriate assessment requirements.

7. Privacy and Personal Information

Right Pathway collects personal information to respond to enquiries, conduct preliminary pathway reviews, provide agreed services and facilitate communication with relevant partner RTOs.

Personal information is handled in accordance with applicable Australian privacy obligations. Information may be disclosed to a relevant partner RTO, service provider, regulator or authority where necessary for the requested pathway, authorised by the candidate or required by law.

Right Pathway does not sell candidate personal information. Candidates should avoid sending unnecessary sensitive information through unsecured communication channels.

For privacy enquiries, please  contact Right Pathway .

8. Changes and Interpretation

Qualification availability, partner RTO arrangements, fees, regulatory requirements and estimated processing times may change. The written terms accepted by the candidate at the time of purchase apply to that service unless a lawful written variation is agreed.

If this webpage conflicts with a candidate-specific written agreement, the candidate-specific agreement applies to the extent of the inconsistency, subject to any legal rights that cannot be excluded.